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Guarantee

 

90 Day Risk Free Trial on Your First Order with Dinovite

We are so confident that your pet will benefit from our supplements we offer you a 90 day risk FREE trial.  We strongly encourage you to take advantage of the trial and use it for a full 90 days at no risk.

The bottom line is we want every dog and cat to get a fair shake and we want all of our customers to be completely satisfied.  That is why we encourage you to use our products for 90 days.  Many symptoms of deficiency like "excessive shedding" take a full 90 days to see the desired result. Dinovite is a marathon, not a sprint!  Be patient.  Give it time.

Use the recommended serving and size container for your dog or cat.  Feed the supplement every day for 90 days to give your dog or cat the time they need to reap the benefits.  If you are still not satisfied with Dinovite Supplements we will gladly refund your purchase price.  This means we will stand behind your initial/first purchase of products and refund your purchase price if you are not happy with the results.  You are responsible for the cost of shipping.  We do not refund shipping or pay to have returns shipped back to Dinovite, Inc.  It is important to keep your original form of payment until you're completely satisfied with your purchase as we are required to process the refund to the original method of payment.  (In other words, do not get rid of the gift card, debit card or credit card you used to purchase Dinovite, as we are required to issue your refund to the original card.  NO EXCEPTIONS!  For cases where we cannot issue a refund to the original payment method/card, you will receive a store credit with Dinovite to be used on any product at any time in our online store.)

Please don't rush to return the products before you have given your dog or cat a chance to benefit!  Use it for 90 days.  If you wish to return the product you must return the unused merchandise in original package or the original empty package (includes the original product container/box that was purchased, ie.  Dinovite for Dogs box, LickOchops tube, bottle, etc..) to us before the 180 days of purchase date.  Returns past the 180 day deadline will not be accepted and will not receive a refund.

*Please Note* OUR GUARANTEE APPLIES TO YOUR FIRST PURCHASE ONLY.  If you purchase a second time this will void your guarantee. This means it makes the most sense to buy the right amount of product for your dog or cat, so you can try it for the full 90 days.  If you wish to return the product we must receive the returned unused merchandise and empty packaging (includes the original product container/box) within 180 days of purchase date.  A return received after the 180 day deadline falls outside of our guarantee timeframe and will not be refunded.

IMPORTANT INFORMATION CONCERNING YOUR RETURN:

  • You must get a Return Authorization Number to make your return.  Returns received without this number will not be processed.
  • Your FIRST order with us is covered under our risk free trial/guarantee.  We do not accept returns on second orders or any subsequent orders.  Your second order with us voids your guarantee.
  • We accept returns up to 180 days after your purchase date.  This date will be included in the return instructions emailed to you, along with your Return Authorization Number.
  • We do not provide shipping labels, nor do we refund shipping costs (from us to you or from you to us.)
  • Return the original merchandise package along with any unused product.  If you have used all the product, simply return the empty merchandise packaging.
  • If you change your mind after ordering and refuse the delivery of a package you have ordered, we will refund the product price minus a $15 restocking fee plus a $15 refusal fee (charged to us by the shipper) plus the original shipping cost.  This refund will be made within 30 days of receiving the refused package.
  • Should you have any questions about our guarantee, our products, or if you need any assistance at all, please contact us.  We are glad to help!

90-day-guarnatee 

TO START THE RETURN PROCESS:

  • Log into your account at www.dinovite.com.
  • Click on Completed Orders link in the left menu bar.
  • To the right of the completed order, you will see a link to get your return started.
  • Follow the link and the directions.
  • You will be emailed a Return Authorization Number along with instructions.

 

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