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AfterPay FAQ's

What Is AfterPay?

AfterPay is a service that allows us to offer our customers the ability to make purchases now and pay for them in 4 equal payments made every 2 weeks without any interest.

How Do I Create an AfterPay Account?

To create an AfterPay account, click here

What Do I Need To Create an AfterPay Account?

A US credit or debit card, be over 18 years of age, and be a US resident address. Sign up for an AfterPay account here.

 

How Do I Use AfterPay?

Just shop dinovite.com and check out as usual. At checkout, choose AfterPay as your payment method. You will be directed to the AfterPay website to register and provide payment details (Visa or MasterCard ONLY). If you’ve used AfterPay before, just log into your AfterPay account. Then complete your order — it’s that easy! Please note: your order total must be between $35 and $1000 (after discounts) to use this service.

How Does the AfterPay Payment Schedule Work?

All AfterPay customers are required to make their first payment at the time of purchase. The remaining 3 payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log into AfterPay to make your payments early. AfterPay will then adjust the amount owed accordingly. You can log into your AfterPay account anytime to view your payment schedule or make a payment before the next due date.

What If I Can't Pay an AfterPay Installment? 

If funds are not available at the time the automatic payment is due, you will be charged an $8 late payment fee by AfterPay. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Please see AfterPay Payment Purchase Agreement here.

When Will My Items Be Delivered If I Use AfterPay?

AfterPay orders are delivered within our standard shipping timeframes like any order from dinovite.com. Free standard shipping is available for orders over $80. Please visit our Shipping Policy for more information.

How Do I Return an Item Purchased With AfterPay? 

    • Any order paid for with AfterPay can be returned within our 90-day Money Back Guarantee. Please view our Return Policy below for more information.
    • 90-Day Money Back Guarantee?
      We are so confident that your pet will benefit from our supplements we offer you a 90 day money back guarantee, risk-free trial. We strongly encourage you to take advantage of the trial and use it for a full 90 days at no risk.

    • How to make a return
      - Log into your account at www.dinovite.com.
      - Click on Completed Orders link in the left menu bar.

      - To the right of the completed order, you will see a link to get your return started.
      - Follow the link and the directions.
      - You will be emailed your final instructions with return address. Please include the email with your return.