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Privacy Policy

Updated May 25, 2018

Click here to see our Privacy Policy.

Click here to see our Conditions of Use.

Privacy Policy

This is our privacy policy and, if you landed here, it means that you want to learn how we

process your personal data at Dinovite Inc., www.dinovite.com and how we protect your privacy. We won’t let you down!

 

We have always had a Privacy Policy and have the utmost respect for you and the information you share with us.  And until recently, this has always been part of our Terms and Conditions which you would agree to as you checked out at www.dinovite.com.  In May 2018, the European Union (EU) passed privacy laws that require us to get your OK as a separate line item from our Terms and Conditions.  And although we don’t market to or sell into the EU, we are covering our bases to assure we are in compliance. 

 

Essential info we collect:

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.

 

We do that in order to:

● remember who you are after you log in so that you do not need to authenticate at each

click;

● monitor if our website is running with the high performance we are dedicated to

providing;

● let you browse between products without having to start back from the home page at

each click;

● remember if you put something in your shopping cart before you decide to checkout; and

● control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the

use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating a website.

 

Order information you expressly provide

If you buy something from our store, we will need more specific information about you. To fully

process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you

finalize your purchase with the payment. 

 

Accounts

You can sign up for an account if you’d like. This will make us happy because it confirms your

interest in our store. It should also make you happy because we will remember your information

and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also give you the ability to easily withdraw your consent and delete your account. Just connect with us at Dinovite Inc., 101 Miller Drive, Crittenden, KY 41030, www.dinovite.com, customersupport@dinovite.com, 859-428-1000. 

 

Partial Purchases

If you have started to buy one of our products, but have not completed the purchase, you may

have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away. 

 

Reviews and Check-ins

If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.  We will also send you occasional emails checking on your progress.  

 

Personalization

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The

information on your visit provides us with insights on your interests and allows us to send you

relevant communications. We capture this information through cookies, called a "beacon," that

we allow you to block.  You can read more about cookies in the Cookies section of this privacy policy. We may send you an email newsletter from time to time.  And we will always give you an easy opt out of any email we send. 

 

Other uses of personal data

We use partners to process your payments on our site and to send emails to you.  These partners also have privacy policies that protect your information and only store this information for our use.  

 

How do we process your information?

We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.

11305 Four Points Drive / Building II, Third Floor / Austin, TX 78726

Through BigCommerce, we also use other, highly specialized external providers to provide the

most competitive services.

● Payment: ​Our store is PCI-DSS compliant (a very strict industry standard with

requirements for the security of credit card information), but we want to use accredited

companies to process your credit card information, Braintree & Paypal.  

Shipping: ​We integrate with a number of shipping companies to fulfill your orders, specifically UPS and the US Postal Service. Partnering with highly specialized external companies allows us to focus on what we do best, selling great products.

 

How can you control your personal data?

If you are one of our customers who is in the EU, please understand that we do not ship anywhere outside of the US and Canada so there’s truly no need for you to have an account at www.dinovite.com.  However, if you choose to do so, please understand your rights without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact

details at the bottom of this page. We will be more than happy to help.

 

How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

 

Do we have any legal obligations when handling your data?

Many. We might need to share your personal information to comply with applicable legal

obligations. We might need to retain your information for tax purposes or fraud detection. 

 

Who can you reach out to for privacy matters?

You can contact our Data Privacy Leader here:

Data Privacy

dataprivacy@dinovite.com

101 Miller Drive, Crittenden KY 41030

 

Do you need to lodge a complaint?

If you have any privacy complaint, you have the right to lodge a complaint with our supervisory

authority using the contact info above.

 

Any update?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page www.dinovite.com so it will be visible as you enter our store.

 

Cookies.

Cookies can be used to recognize you when you visit our Website, remember your preferences, and give you a personalized experience. Third party integrations on our Website also use Cookies. By using our Website or Services, you are agreeing to the use of Cookies and similar technologies for the purposes described in this Privacy Policy. It is possible to disable Cookies through your device or browser settings, but doing so may affect your ability to use the Website. The method for disabling Cookies may vary by device and browser, but can usually be found in preferences or security settings. To find out more about Cookies, including how to see what Cookies have been set and how to manage and delete them, visit allaboutcookies.org, or aboutcookies.org. Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

 

Conditions of Use

Agreement Between User And Www.Dinovite.Com

Welcome to www.dinovite.com. The www.dinovite.com website (the "Site") is comprised of various web pages operated by Dinovite Inc. ("Dinovite"). www.dinovite.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.dinovite.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

www.dinovite.com is a E-commerce Site 
Dinovite manufactures and sells natural pet supplements, treats and shampoos.

Placing Your Order Online Or By Phone

Placing your order with Dinovite occurs once you enter your shipping information, payment information, review the order and submit the order. Once the Submit button is clicked, if paying by credit card, your card is charged instantly. If your order is placed via telephone using a credit card, your card is charged when the customer service representative submits your order. Your card is charged prior to your package being shipped.

For orders paid using your Paypal account, you will be redirected from Dinovite to Paypal to complete the transaction. Your order will then be submitted from your Paypal account, which will be charged immediately upon submission.

Privacy

Your use of www.dinovite.com is subject to Dinovite's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting www.dinovite.com or sending emails to Dinovite constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Dinovite is not responsible for third party access to your account that results from theft or misappropriation of your account. Dinovite and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Dinovite does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.dinovite.com only with permission of a parent or guardian.

Cancellation/Refund/Refusal Policy

An order that is refused at delivery will receive a refund of the product price within 30 days of receipt back to Dinovite, minus a $15 refusal fee. Your initial (first) order is covered by our Satisfaction Guarantee: https://www.dinovite.com/dinovite-guarantee. An order that has been submitted will be shipped. There is no promise a submitted order will or can be canceled.

Links To Third Party Sites/Third Party Services

www.dinovite.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Dinovite and Dinovite is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Dinovite is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Dinovite of the site or any association with its operators.

Certain services made available via www.dinovite.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.dinovite.com domain, you hereby acknowledge and consent that Dinovite may share such information and data with any third party with whom Dinovite has a contractual relationship to provide the requested product, service or functionality on behalf of www.dinovite.com users and customers.

No Unlawful Or Prohibited Use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use www.dinovite.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Dinovite that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Dinovite or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Dinovite content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Dinovite and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Dinovite or our licensors except as expressly authorized by these Terms.

International Users

The Service is controlled, operated and administered by Dinovite from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Dinovite Content accessed through www.dinovite.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless Dinovite, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Dinovite reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Dinovite in asserting any available defenses.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. DINOVITE INC. AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

DINOVITE INC. AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. DINOVITE INC. AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DINOVITE INC. AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF DINOVITE INC. OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/Access Restriction

Dinovite reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Kentucky and you hereby consent to the exclusive jurisdiction and venue of courts in Kentucky in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Dinovite as a result of this agreement or use of the Site. Dinovite's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Dinovite's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Dinovite with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Dinovite with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Dinovite with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes To Terms

Dinovite reserves the right, in its sole discretion, to change the Terms under which www.dinovite.com is offered. The most current version of the Terms will supersede all previous versions. Dinovite encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

Dinovite welcomes your questions or comments regarding the Terms:

Dinovite Inc. 
101 Miller Drive 
Crittenden, Kentucky 41030


Email Address: 
customersupport@dinovite.com

Telephone number: 
859-428-1000

Effective as of May 28, 2013